Training & Support Programs
SMS takes a systems approach to training which encompasses a ‘whole of lifecycle’ view of the program of change which the training is supporting, and designs solutions that address both the transition and business-as-usual states.
All training solutions are framed within the broader context of the program of change and incorporate knowledge and skills transfer to the organisation’s custodians.
SMS training solutions focus on business readiness – which means a key aspect is the job role context of the people impacted by change.
SMS has extensive experience in designing, developing, delivering and evaluating sustainable and contemporary blended learning end-user support programs for major SAP and other system implementations and upgrades.
For typical business readiness training solutions, SMS leverages a blend of online learning, Instructor-led learning and integrated performance support to ensure all individual job-role learning and performance support needs are met.