SMS provides key role developing training for DIAC
SMS Reference #: CS000064
Client Problem
The reviews identified wide ranging problems with systems, infrastructure and records management and led to the development of a business and technology blueprint for the department called Systems for People. The government announced the programme, valued at $495 million over four years, in the May 2006 Budget.SMS Approach
SMS was engaged to supply DIAC with an end to end integrated solution for the Systems for People Programme (SfP) following a Systematic Approach to Training (SAT).
With the dynamic nature of the SfP releases, particular attention was paid to evaluation/continuous improvement to ensure lessons learnt from each release are incorporated in future releases.
SMS’s SAT approach to training included taking the time to analyse what results the organisation needs from its employees, if employees are accomplishing those results, and what training and development approaches are needed by employees to better accomplish those results.
SMS’s systematic approach included evaluating approaches before, during and after training to ensure DIAC employees truly benefit from the training in terms of enhanced results to the organisation.
Training and evaluation from each release was incorporated into the analysis for subsequent releases to ensure solutions are continually improved and integrated throughout the programme.
Throughout the programme SMS:
- Built on existing materials for projects
- Took a strategic view of project training requirements against Programme requirements
Recommendation
Through SMS’s engagement, we recommended and implemented the following:
- Support materials including QRGs, other content
- Training materials including Courseware
- E-learning content (storyboards)
- Training delivery
- E-learning technical development
- Analysis and planning including TNA
- Training plans
- Quality management including QA
- Team management
- Project management and reporting
Outcome
- Roll out of the new Security Referral Service to 65 overseas posts over a 10 week period
- The training of 185 remote participants
- The development of 25 live virtual classroom sessions to be delivered from Canberra over a 6 week period.
- Over 1000 staff trained over an 8 week period in the Compliance Case Management and Detection Portals
- An increase in function points from 2500 to 3500
- A saving of approximately 2.6 million annually in avoided costs when compared with costs associated with manual processing of paper applications